NRRTS Code of Ethics

• Provide competent, timely, high-quality equipment and services that meet the physiological and functional needs, as well as the goals, of the consumer
• Strive to recognize when the physiological, functional, or technical needs of the consumer are beyond the capabilities of the NRRTS member and inform the consumer of the need for additional assessment and/or intervention. The NRRTS member further strives to assist the consumer in identifying medical professional(s) or other rehabilitation technology supplier(s) who can meet the consumer's needs
• Present the consumer with complete information on the available equipment, prices, funding options and the consumer's financial responsibility
• Explain fully the consumer's rights and responsibilities, including the right to work with a supplier of their choice
• Notify the consumer of the NRRTS complaint resolution procedure
• Accept the responsibility to expand and improve professional knowledge and skills so that the consumer receives the most appropriate technology and service available
• Do all that is necessary to ensure provision of high-quality equipment, ongoing support and long-term service
• Abide by all applicable federal and local laws
• Respect the confidentiality of information pertaining to individual consumers, and disclose such information only with proper authorization or as required by law
• Serve all consumers equally regardless of race, creed, gender, sexual orientation or reason of disability